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7 Questions to Understand Your Customer Better
"Suggest your clients the exact services they need for Web Development"
Customer service questionnaires can help your clients better understand their requirements. Your clients can benefit by:
* Focusing on immediate project requirements * Increased awareness of budgeted time and finances * Better understanding of project goals * Setting priorities of essential project features * Planning for project post-implementation phase
On the other hand, you as a service provider will have a clearer understanding of what your clients want. This will help you to suggest your clients the exact services they need.Here is a sample questionnaire that we have developed. We found that it is helpful to customers and can even improve your closing rate of sales by 20%.
1. Website objective: (please describe in one sentence)
2. Among the following features, please rate 1-5 which ones you would want for your site.
Content management system Discussion board, forums E-Commerce, shopping cart, catalog Web logs, blogs News management Banner rotation, ad management Calendar, events, planning Link management, exchange, directory Auction system Chat Mailing list, newsletter Guestbooks Image galleries Polls, survey Others
3. Who will manage content for your site? Me and my staff only Site visitors (comments/postings) Both me/staff and visitors
4. How much are you willing to spend per month for server hosting? Less than $30/month $30-$100/month More than $100/month
5. How many hours are you or your staff willing to spend learning to manage your site (how to add pages in the new system, how to moderate users, essential HTML tags, etc)? ___ hours total
6. How man hours per week are you/staff willing to spend for site management (adding content, updating site, managing users, etc)? ___ hours/week
7. When do you expect to launch your new site? __/__/____(mm/dd/yy)
About the Author Sanjib Ahmad, Freelance Writer and Product Consultant for Business.Marc8.com - Top 10 Business Best Sellers. You are free to use this article in its entirety as long as you leave all links in place, do not modify the content, and include the resource box listed above.
Web Development Services - the New Buzzword of the BPO Industry (PIZZAHEROS) Web development services, as the name suggests, refers to the services provided to organizations who wish to outsource business processes for the development of the IT services. There are a number of companies, which are ready to provide fast and efficient business process management.
Sun Acquires Belgian Cloud-Management Firm (NewsFactor via Yahoo! News) Sun Microsystems announced Wednesday it has acquired Q-layer, a cloud-computing company that automates the deployment and management of both public and private clouds. Cloud computing brings computer and data resources onto the Web for higher efficiency, massive scalability, and faster and easier software development.
